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Email: cath@wuff-online.co.uk or call 07866473504 Find us on Facebook too
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Data Protection Privacy Statement May 2018

This Privacy Policy applies to Wuff Dog Training (www.wuff-online.co.uk). The new General Data Protection Regulations (GDPR) are designed to reduce the risk of a client's personal data being held, used and shared without consent.

Wuff Dog training will ask for client data such as name, address, email address and telephone numbers to enable communication and delivery of the services that they provide (dog walking ,dog care, dog boarding, dog training and behaviour consultations). If the client doesn't consent to Wuff Dog Training holding this information no services will be provided. The information will be recorded by the client on a Registration, Training or Behaviour Form. Wuff Dog Training will record any data given by phone, text, email, What's App or Facebook in written form. Wuff Dog Training will also need the consent of the emergency contact person to use their phone number in an emergency.

Under UK and European data protection laws, Wuff Dog Training needs to have a lawful basis for having and processing client's data. Wuff Dog Training uses the basis ‘Contract’ when delivering services to customers and the basis ‘Legitimate Interest’ when doing marketing and promotion work. The only marketing and promotion communication will be notifying clients of similar services to the ones that they have previously been interested in or used.

The client's data will not be passed on to any other third parties except in behaviour cases or if the client specifically requests it. In behaviour cases the referring vet will need to involved. Client's written consent however will be asked for on the Behaviour Form. Wuff Dog Training will not work with a behaviour client without authority to liaise with the referring vet.

The client has a right to access all information that Wuff Dog Training holds about them at any time. They are also welcome to “Opt Out” from Wuff Dog Training using their details and contacting them again. The client has a right to request that all their personal records are deleted. All of the above can be done by contacting Wuff Dog Training on 07866473504 or cath@wuff-online.co.uk

The client's data is held on a password protected mobile phone and computer. Norton Security (anti virus and firewall) is used. The Registration, Behaviour and Training Forms will be stored in a locked filing cabinet. External back up drives will be also used and locked away when not in use.

Any data that is disposed of will be deleted permanently from phone/ computer/ back up drive. Paper will be shredded.

You may find links to third party websites on Wuff Dog Training's website. These websites should have their own privacy policies, which should be checked. Wuff Dog Training does not accept any liability for their policies whatsoever as, has no control over them.

 

**Terms and Conditions are available on request**